Refund and Return Policy for The Catalyst Clinic
Privacy Policy for The Catalyst Clinic
Effective Date:April 21, 2025
At The Catalyst Clinic, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our medical aesthetics and longevity clinic. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
To provide effective and personalized care, we collect the following types of information:
Personal Identifiable Information (PII):
Name, address, phone number, email address, and any other contact details.
Date of birth, gender, and other demographic information.
Health-Related Information:
Medical history, current health conditions, medications, and treatments.
Information provided during consultations, treatments, or through health questionnaires.
Payment Information:
Billing address and payment details for services rendered.
Website and Communication Data:
Data collected from our website, such as cookies, IP address, and browsing activity.
Emails, text messages, or phone call records related to scheduling appointments or inquiries.
2. How We Use Your Information
We use your personal data to provide high-quality, personalized medical aesthetics and longevity services. Specifically, we use your information for the following purposes:
To provide consultations, treatments, and follow-up care.
To maintain accurate medical records as required by law.
To send appointment reminders, treatment updates, or follow-up communications.
To process payments and manage billing.
To improve our services and ensure the safety and efficacy of treatments.
To comply with legal obligations or respond to regulatory authorities.
3. How We Protect Your Information
AtThe Catalyst Clinic, we take the security of your personal data very seriously. We implement robust measures to safeguard your information, including:
Encryption: All sensitive data is encrypted during transmission and storage.
Access Control: Only authorized personnel are granted access to your personal data.
Secure Storage: Physical and electronic records are stored securely to prevent unauthorized access.
Data Anonymization: Where possible, we anonymize your data to protect your identity.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:
With Your Consent: We may share your information with other healthcare providers or specialists if you approve.
Third-Party Service Providers: For operational purposes, such as payment processing or IT support, we may share data with trusted service providers who are bound by confidentiality agreements.
Legal Obligations: When required by law or in response to valid legal requests, such as subpoenas or court orders.
Medical Emergencies: In cases where your health or safety is at risk, we may disclose information to emergency medical services or appropriate authorities.
5. Your Rights
You have several rights regarding your personal data under applicable privacy laws. These include:
Access and Correction: You can request access to your personal data and correct any inaccuracies.
Data Deletion: You can request the deletion of your personal information, subject to legal and medical record retention requirements.
Withdraw Consent: If you have provided consent for a specific use of your data, you can withdraw it at any time.
Data Portability: You may request a copy of your data in a commonly used electronic format for transfer to another provider.
To exercise any of these rights, please contact us using the details provided below.
6. Retention of Your Information
We retain your personal and medical information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Medical records are retained in compliance with healthcare and regulatory standards.
7. Cookies and Website Usage
Our website uses cookies to enhance your browsing experience and collect analytics. By using our website, you agree to the use of cookies as outlined in our Cookie Policy. You can manage cookie preferences directly in your browser settings.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, regulations, or services. The updated Privacy Policy will be posted on our website with the effective date clearly indicated.
9. Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:
The Catalyst Clinic
111 Charing Cross Rd
London WC2H 0DT
Phone: +44 (0)203 105 0856
Email: hello@thecatalystclinic.com
We are committed to protecting your privacy and ensuring that you feel confident and secure when using our services.
Thank you for trusting The Catalyst Clinic with your care and well-being.